Frequently asked questions to help you buy a voucher, a gift box or an item - VILLA DE LA CROIX
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The lucky recipient can then book their dates at the VILLA DE LA CROIX establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. To enjoy our relaxing setting and cooking classes, you can offer a stay or a culinary experience at Villa de la Croix.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our VILLA DE LA CROIX website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box during the checkout process. Email delivery is immediate, while delivery by mail or in-store pickup are also possible depending on your preferences. Enjoy the unique experience offered by Villa de la Croix.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the lucky recipient. Enjoy our selection of stays and cooking classes at Villa de la Croix.
How do I create a group fund and invite people?
To create a group gift and offer a gift box from Villa de la Croix, select the dedicated option during your purchase. You can then invite participants via email or link sharing. Creating a group gift is simple and allows you to customize your gift as you wish, with immediate digital delivery to the recipient.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift boxes offered by Villa de la Croix. You can select the amount that fits your budget from the available options, such as cooking classes or gourmet stays.
How can I log in to my account?
To access your account on our website, use the email address and password you created during registration. If you have forgotten your password, use the reset option available on the login page to generate a new one. This will allow you to manage your gift boxes and book your stays at Villa de la Croix.
How can I empty my cart?
To empty your cart on our website, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to delete everything. You can then continue shopping for gift boxes for Villa de la Croix.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order, ready to be given and used at Villa de la Croix.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, directly on our Villa de la Croix website.
How do I purchase or give a gift box?
To offer a gift box from Villa de la Croix, select the gift box of your choice, customize it with a message, and finalize your order online. The gift box is sent immediately in digital format, allowing the recipient to book their dates directly with the Villa de la Croix establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the recipient to choose the experience they like. They can opt for a cooking class, a romantic getaway, or a gourmet escape according to their preferences, directly at our establishment VILLA DE LA CROIX.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the specific conditions for each type of stay or cooking class offered by Villa de la Croix. These conditions are specified at the time of purchase and vary according to the chosen services.
Is the gift box customer service reachable by email?
You can email us at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at Villa de la Croix.
Is the gift box customer service reachable by phone?
The customer service of VILLA DE LA CROIX is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on the Villa de la Croix website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of Villa de la Croix.
Is there a dedicated customer service for gift boxes?
A dedicated customer service team is at your disposal for any questions regarding your gift box at Villa de la Croix.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about the VILLA DE LA CROIX gift boxes. These boxes include stays, cooking classes, and gastronomic experiences, with options for every season. This way, you can fully enjoy your stay at our establishment VILLA DE LA CROIX.
Is spa access included in my gift box?
Access to the spa is not included in the Villa de la Croix gift boxes. Only gift boxes including access to the pool are offered, and this only during high season, from May 15th to September 15th.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Villa de la Croix gift box benefits from the same services as other clients, subject to the establishment's conditions. They will be able to enjoy our peaceful setting, our host table showcasing local products, and our cooking classes led by Anne-Lise.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified on the box itself or in the information booklet that comes with it. You will find information about the cooking classes, stays, and dinners offered at Villa de la Croix.
Is parking included in my gift box?
Parking is not included in the Villa de la Croix gift boxes. You will be able to fully enjoy your stay in our calm and soothing setting, with access to our pool depending on the season and the conditions of your gift box.
Is breakfast included in my gift box?
Most of our gift boxes at Villa de la Croix include breakfast, but this depends on the chosen box. For example, the gourmet getaway and romantic stays in both high and low season include breakfasts, while the cooking class does not.
Is special attention given to the recipient of a gift box?
At Villa de la Croix, we pay special attention to each recipient of our gift boxes. Our calm and soothing setting, our guest table showcasing local products, and our cooking classes led by Anne-Lise are all thoughtful touches to ensure a relaxing and gourmet stay. Fully enjoy your experience at our establishment, VILLA DE LA CROIX.
Is a welcome drink included in my gift box?
The gift boxes from Villa de la Croix include a welcome drink to greet you during your stay.
Should we bring towels to the Spa?
Villa de la Croix provides towels for its clients. Therefore, you do not need to bring any to enjoy the spa at our establishment, VILLA DE LA CROIX.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. The gift boxes are available for cooking classes, stays, or gift vouchers, and you can order them directly online for immediate digital delivery. Villa de la Croix will be delighted to welcome your colleagues for a gourmet and relaxing moment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The digital format is sent immediately, and the recipients can book their dates at the VILLA DE LA CROIX establishment.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for large quantity purchases, with a customized quote based on the ordered volume at VILLA DE LA CROIX.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Villa de la Croix offers custom solutions for corporate committees, with preferential rates and customization options, for gourmet and relaxing experiences tailored to your needs.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update the details directly during the order or by providing us with your order number. The lucky recipient can then book their stay dates at Villa de la Croix.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on our website. Your feedback will help us improve our services at Villa de la Croix.
How can I contact the store?
For any questions regarding your gift box, you can consult our website or send us a message via our online form. Our gift boxes are valid all year round and can be booked directly at our establishment VILLA DE LA CROIX.
Is there a dress code for the gift box?
At Villa de la Croix, we favor a casual yet elegant attire for our table d'hôtes dinners. You can enjoy our soothing setting in complete simplicity, while respecting the warm atmosphere of our establishment, VILLA DE LA CROIX.
From what age can I get a treatment?
Cooking classes and stays at VILLA DE LA CROIX are available for those aged 18 and above, to fully enjoy the delicious and relaxing experience offered by our establishment VILLA DE LA CROIX.
Is it absolutely necessary to make a reservation?
To fully enjoy your box set, it is necessary to book your dates at the VILLA DE LA CROIX establishment.
How can one access the hotel from the airport?
To access Villa de la Croix from the airport, it is recommended to arrange for personal transportation or book a taxi, as the establishment does not offer a shuttle service. Villa de la Croix is located in Villechétif, in the Grand-Est region, and the exact address is available on the official website to facilitate your journey.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility at Villa de la Croix depends on the establishment's facilities. Our calm and soothing setting allows for a relaxing stay, and our guest table showcases the products of our beautiful region. Enjoy your stay at our establishment VILLA DE LA CROIX.
Are pets allowed in the establishment?
Les animaux de compagnie ne sont pas admis dans les chambres d'hôtes de la Villa de la Croix, mais ils sont acceptés dans notre Cabanon.
Where can I find the menus?
The tasting menu at Villa de la Croix is available directly on the establishment's website. There you will find a selection of dishes highlighting local products for an unforgettable gourmet experience. Discover them on the Villa de la Croix website.
What are the hours of operation?
The hours of VILLA DE LA CROIX vary depending on the services and the seasons. For example, the pool is accessible from May 15th to September 15th. Cooking classes and stays are offered year-round, with specific rates and services depending on the period.
Is there parking available near the establishment?
La maison d’hôtes dispose d’un parking fermé et abrité, mis gratuitement à la disposition des hôtes. Ce parking est situé au sein de la propriété de la VILLA DE LA CROIX.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Villa de la Croix can be sent by email or by mail according to your preference. The box is sent immediately in digital format after your purchase, allowing the lucky recipient to book their dates directly with the establishment VILLA DE LA CROIX.
Is postal delivery offered?
We offer postal delivery of our gift boxes for Villa de la Croix. You will receive your gift box in digital format immediately after your purchase, and the lucky recipient can book their dates at the establishment.
In addition to gift boxes, is it possible to order or have items delivered?
The boutique of VILLA DE LA CROIX offers only gift boxes for stays, cooking classes, and gastronomic experiences. For additional items, you can check the specific services of our establishment VILLA DE LA CROIX.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a delicious and warm experience to your loved ones at Villa de la Croix.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, perfect for offering a gourmet and warm experience to your loved ones, with Villa de la Croix.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in digital version. You can choose immediate delivery by email, which allows immediate presentation to the lucky recipient of your gift. Take advantage of this practical option with Villa de la Croix.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format immediately, and the recipient can book their dates at the VILLA DE LA CROIX establishment.
Do you deliver gift boxes internationally?
Yes, we deliver the VILLA DE LA CROIX gift boxes internationally. Shipping costs and delivery times vary depending on the destination. The gift box is sent immediately in digital format, allowing the recipient to book their dates at the VILLA DE LA CROIX establishment.
What are the delivery times for gift boxes by mail?
The gift boxes from Villa de la Croix are sent immediately in digital format after purchase, allowing the recipient to book their stay dates or cooking classes at their convenience. Digital delivery ensures a quick and practical receipt, directly in the email inbox of the lucky recipient. Take advantage of this solution to offer a gourmet and relaxing experience to your loved ones, thanks to Villa de la Croix.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent in digital format immediately, and the lucky recipient can book their dates at the VILLA DE LA CROIX establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing you to offer it to your loved one without delay. This way, you can quickly let them enjoy the gourmet experience or the getaway at Villa de la Croix.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent to you immediately in digital format, and the recipient can then book their dates directly with our establishment VILLA DE LA CROIX.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The digital format is sent immediately, and you can customize your box with all your wishes at VILLA DE LA CROIX.
What is the delivery time for my gift voucher if I choose postal delivery?
The gift box is sent by email immediately after your purchase. If you choose postal delivery, please allow 2 to 3 business days for your gift box to arrive at the indicated address, by Villa de la Croix.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Villa de la Croix, your gift box remains valid and can be used for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the availability conditions of our establishment VILLA DE LA CROIX. The boxes are valid all year round, except for specific offers such as the gastronomic stay around truffles, which is reserved for weekends in November and December.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of Villa de la Croix. You can choose from our various offers, such as cooking classes or stays, to fully enjoy your gourmet experience.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Our stays and cooking classes are valid all year round, unless otherwise stated, at our establishment VILLA DE LA CROIX.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the VILLA DE LA CROIX establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box depends on the specific conditions of each offer. For your stay at Villa de la Croix, the details will be communicated to you during the booking process.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on the availability of VILLA DE LA CROIX. The terms are specified at the time of booking.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift check. You can use it to book an experience at our establishment VILLA DE LA CROIX.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Villa de la Croix offers special gift boxes for particular occasions like Valentine's Day or Christmas, with gastronomic stays focused on truffles in November and December. You can discover these offers online and choose the one that suits the event you wish to celebrate, with Villa de la Croix.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for unforgettable moments at Villa de la Croix. Our offers include romantic getaways, cooking classes, and gastronomic experiences, perfect for celebrating these special moments at our establishment VILLA DE LA CROIX.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from Villa de la Croix are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate digital delivery. The person receiving the gift box can book their dates and fully enjoy their experience at Villa de la Croix.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are identical to those offered on-site at Villa de la Croix. You will find a calm and soothing setting, a guest table showcasing local products, as well as cooking classes led by Anne-Lise. The specific conditions of each gift box are detailed on our website.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. At Villa de la Croix, cooking classes and gourmet stays are designed to offer a unique and personalized experience. Recipients of our gift boxes can make the most of their stay by choosing from our various services, such as cooking classes or gourmet dinners, depending on availability and seasons. Villa de la Croix.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at Villa de la Croix. The payment is secure and direct, ensuring the best rate. The gift box is sent immediately in digital format, allowing the beneficiary to book their dates at the establishment.
Is online payment secure?
Online payment on our store is fully secure to ensure the protection of your banking data. You thus benefit from the best rate directly from our establishment VILLA DE LA CROIX.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order on our VILLA DE LA CROIX website.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a gourmet and relaxing experience at Villa de la Croix. Each box allows you to enjoy an overnight stay, a meal, or a cooking class at our establishment, for an unforgettable getaway.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes at Villa de la Croix. You can pay for your purchase in one go directly on our secure VILLA DE LA CROIX website.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to give to your loved one, who can book their dates at the VILLA DE LA CROIX establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate. At VILLA DE LA CROIX, we offer tailored payment solutions to facilitate your purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the security of your transactions at VILLA DE LA CROIX.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on our VILLA DE LA CROIX website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. We guarantee a secure and direct payment to the establishment VILLA DE LA CROIX.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at VILLA DE LA CROIX. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment VILLA DE LA CROIX.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at Villa de la Croix. Check its validity and usage in our establishment's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer, with secure payment directly to the establishment VILLA DE LA CROIX.
Do you accept vacation checks?
Villa de la Croix accepts vacation checks for the purchase of your gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message when purchasing your gift box, which will be included with the delivery. This little personal note will make the experience even more special for the recipient at Villa de la Croix.
Can we add options to your gift box offers?
The gift boxes from Villa de la Croix can be customized to your liking, with various options depending on the packages. For example, you can add cooking classes or gourmet dinners to your stays. Enjoy the unique experience offered by Villa de la Croix.
Do you offer premium packaging for gift boxes sent by mail?
For postal delivery of your gift box, VILLA DE LA CROIX offers premium packaging options to enhance your gift. You can select your preferred packaging during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Villa de la Croix offers you the opportunity to pamper your loved ones in a calm and soothing setting, with cooking classes and a guest table showcasing the region's products.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment VILLA DE LA CROIX.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The digital gift box is sent immediately after your purchase, allowing you to give it without delay. You will be able to book your dates directly with our establishment VILLA DE LA CROIX.
Can partially used gift boxes be refunded?
Partially used gift boxes at Villa de la Croix are non-refundable. You can offer a delicious and warm experience to your loved ones, with stays and cooking classes tailored to all tastes.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the conditions of the VILLA DE LA CROIX establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from Villa de la Croix are neither exchangeable nor refundable, as they correspond to service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of Villa de la Croix. You can cancel your gift box according to the conditions specified at the time of purchase at our establishment, Villa de la Croix.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will be necessary for quick processing according to the conditions of the establishment VILLA DE LA CROIX.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased at VILLA DE LA CROIX depends on the general terms and conditions of the establishment. You will find these details specified at the time of purchase of the gift box.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, it unfortunately can no longer be used. We recommend checking the validity conditions at the time of purchase to anticipate any eventuality, at our establishment VILLA DE LA CROIX.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of VILLA DE LA CROIX. The beneficiary will thus be able to enjoy a gourmet and warm experience in our establishment VILLA DE LA CROIX.
How can I redeem the cashback?
To use your savings, you will receive a digital gift box containing a voucher. You can then book your dates directly with the VILLA DE LA CROIX establishment.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at Villa de la Croix depend on the specific conditions of the establishment. Generally, the refund is processed within 14 days after the request, according to the purchase terms and availability.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Villa de la Croix are neither exchangeable nor refundable. You can offer a relaxing stay, cooking classes, or gourmet meals to your loved ones with our gift boxes, with no possibility of canceling the purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded according to the conditions of the VILLA DE LA CROIX establishment. For example, the gastronomic stay centered around truffles is only valid on weekends in November and December. Check the available dates when making your reservation.
Is booking with a gift box subject to availability?
Booking with a gift box at Villa de la Croix is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates quickly. Villa de la Croix.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy the offers of Villa de la Croix.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Villa de la Croix, have its number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
Using your gift box at Villa de la Croix on the weekend is possible depending on the establishment's availability. Our stays and activities are accessible on weekends, including our gourmet getaway or our cooking classes, for a relaxing and gourmet experience. Enjoy your stay at Villa de la Croix.
Can I use my gift box on holidays?
The use of your gift box at Villa de la Croix is possible on public holidays, subject to the establishment's availability. Stays and cooking classes are accessible all year round, including during the festive periods, with the exception of specific offers such as the gastronomic stay around truffles, which is reserved for weekends in November and December. Make the most of your experience at Villa de la Croix.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with Villa de la Croix, which will be delighted to welcome you.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the VILLA DE LA CROIX establishment.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible at Villa de la Croix. You can book your dates directly with the establishment and fully enjoy your gourmet and relaxing stay.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible at Villa de la Croix. Reservations are accepted year-round for most gift boxes, with specific dates for certain stays such as the gourmet truffle stay, available only in November and December. Villa de la Croix.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the VILLA DE LA CROIX establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at Villa de la Croix. Any additional charges or options, such as extra cooking classes or gourmet dinners, are at your own expense. You will be able to fully enjoy your stay, our breakfasts, and our dinners at the host table, as well as our pool according to the season.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. This box allows you to book your stay dates or cooking classes according to your preferences, at our establishment VILLA DE LA CROIX.
Can my gift box be used all at once?
Yes, your gift box for Villa de la Croix can be used in one go. You can fully enjoy the chosen experience, whether it's a cooking class, a romantic stay, or a gourmet getaway, during a single visit to our establishment, Villa de la Croix.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at Villa de la Croix. You can thus enjoy our cooking classes, our gourmet or romantic stays, and our guest table featuring the products of our beautiful region.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within our VILLA DE LA CROIX establishment.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your stay at Villa de la Croix depends on availability and the specific conditions of your gift box. You can enjoy our peaceful setting and our guest table featuring local products, for a relaxing and gourmet stay.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your personal use. It can only be used by you, the beneficiary indicated on the box, to enjoy a unique experience at Villa de la Croix.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Villa de la Croix depending on the chosen services and the establishment's conditions. The details are specified in your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at VILLA DE LA CROIX, you may be asked for a piece of identification. This warm and soothing setting will allow you to fully enjoy your stay, whether it's for a cooking class or a dinner at our guest table. VILLA DE LA CROIX.
Do you accept pets?
Villa de la Croix accepts pets in its establishment. For your comfort, it is recommended to notify the presence of your pet during the booking. Villa de la Croix.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Villa de la Croix, log in to your account and follow the instructions on our website. You can then choose the dates for your stay, cooking class, or other experience according to your gift box, and fully enjoy your gourmet getaway at our establishment VILLA DE LA CROIX.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy your stay at Villa de la Croix.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on the availability at the VILLA DE LA CROIX establishment.
What are the check-in and check-out times?
The check-in and check-out times at Villa de la Croix are typically set from 3 PM for check-in and until 11 AM for check-out. These hours may vary depending on the type of stay chosen, such as gourmet getaways or romantic stays. Specific conditions are detailed at the time of purchasing your VILLA DE LA CROIX gift box.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy stays, cooking classes, or dinners at our guest table, depending on the option selected at Villa de la Croix.
What is the difference between a gift box and a free amount voucher?
With a gift box, you can choose between different experiences such as overnight stays, meals, or cooking classes, while a voucher with a free amount allows you to pay for a service up to the chosen amount. Enjoy your stay at Villa de la Croix.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details of each offer, such as the validity dates or the services included, at our establishment VILLA DE LA CROIX.
How do I use a gift box during booking?
To use your gift box at Villa de la Croix, simply mention your unique code when making a reservation. The recipient can choose their dates directly with the establishment and fully enjoy their stay, their table d'hôtes, or their cooking classes. All details are available in the digital gift box sent immediately after your purchase at Villa de la Croix.
Can the gift box be transferred to a third party?
The Villa de la Croix gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account, with no additional formalities. Enjoy the gourmet and warm experience of our establishment, Villa de la Croix.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Villa de la Croix gift box depends on the establishment's conditions at the time of booking. The boxes are valid all year round, unless otherwise stated, and allow you to enjoy gourmet stays or cooking classes in our soothing setting.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you immediately after verification of your order at our establishment VILLA DE LA CROIX.
What is the validity period of a gift box?
The gift boxes from Villa de la Croix are valid all year round, except for the gastronomic stay around truffles, which is only available in November and December during specific weekends. The exact validity period is indicated at the time of purchase, at our establishment Villa de la Croix.
Are children allowed?
VILLA DE LA CROIX accommodates children, but it is recommended to check the specific conditions for stays and cooking classes to ensure the experience suits everyone. Our establishment VILLA DE LA CROIX will be happy to advise you on a suitable stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The value of the gift box is valid for the services offered at Villa de la Croix. If the beneficiary does not use it entirely, the remaining balance cannot be redeemed. In case of exceeding, an additional payment will be required according to the establishment's conditions.
Is the spa access private?
Access to the pool is unlimited for beneficiaries of the gift boxes including this service, according to the period of validity. Villa de la Croix offers stays with pool access from May 15th to September 15th.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, romantic nights, gourmet getaways, or even cooking classes, with various options depending on the season and preferences. You can give unique experiences like a truffle-themed stay or cooking classes with Anne-Lise, at our establishment VILLA DE LA CROIX.